FAQ

Inquiry contacts for health checkups vary depending on the content and recipient.

To help us assist you smoothly, please have your Health Insurance Card Symbol & Number or your Customer ID (found on your health checkup postcard or email) ready before contacting us.

1. Questions Regarding i-Wellness Operation and Booking in General
 

　- Booking consultations (Bookings or inquiries based on the postcard mailed to you)
 

　- i-Wellness user registration, system operation, and how to book or cancel health checkups

　- If you do not know your Customer ID
 

　- If your i-Wellness password has been locked

      (Note: If the issue persists even after attempting to re-register on your own)

【Health Checkup Reservation Center】
 

　　- Phone: 0570-053-112

　　- Hours: Weekdays 8:30 AM – 5:30 PM (Excludes weekends and national holidays)

           *Automated voice response is available from 5:30 PM to midnight.

2. Other Inquiries

　　- Submission of health checkup results taken at your workplace (part-time) or local municipality

　　- Direct consultation with the Society

　【YG Health Insurance Society】
　　　Mail to：info@ygkenpo.jp