FAQ

How can I change or cancel my health checkup appointment?

The procedures and important points for cancelling or changing an appointment are outlined below.

 

■How to cancel an appointment

 

　To cancel an appointment through the website, follow these steps:

 

　　1) Check your appointment details

　　2) Select the cancellation button

　　3) Confirm the cancellation

　　4) Complete the final confirmation

　　5) Confirm completion

 

■How to change an appointment

 

Change your appointment online: Click “Change Appointment,” located next to the “Cancel Appointment” button on the appointment screen.

Make a new appointment: After cancelling your appointment, you may click “Make an Appointment” on the completion screen and start the booking process again from the beginning.

■Important deadlines and contact information

Online deadline: You can change or cancel an appointment through the website up to 8 days before your scheduled health checkup.

Changes or cancellations on the day before or on the day of your appointment: Please take the following steps:

Contact the medical facility where you are scheduled to have your health checkup directly.

After contacting the medical facility, also call the Health Checkup Reservation Center at TEL: 0570-053-112 (Monday-Friday, 8:30 a.m.- 5:30 p.m. (Excl. Sat, Sun, holidays) *5:30 PM – 12:00 AM: Automated voice service only.)

If you have any questions about the process, please contact the Health Checkup Reservation Center.